frequently asked questions
frequently asked questions
general
DevaCurl started in New York City in 1994 and is still headquartered there today. All of our products, other than our tools and accessories, are formulated and manufactured in the USA. Our DevaDryer, DevaFuser and DevaTowel are manufactured in China.
DevaCurl products can be purchased in person at our two Devachan salons in New York City - one on 425 Broome St in Soho and the other at 220 West 79th St in the UWS.
Learn more about our salon experience here: https://www.devacurl.com/salons
You can also visit any one of our authorized retailers to purchase DevaCurl products.
A list of all authorized retailers can be found here: https://www.devacurl.com/finder
DevaCurl product portfolio, customer service and communications experts are available throughout the week to respond to your product, professional and media-worthy needs.
To expedite your request, use the following contact information:
Customer Care (Orders, Product Info, Compliments/Complaints)
Live Chat: Mon - Fri, 9am - 8pm EST
Email: customercare@devacurl.com
Phone: 212-274-8686 (option #3)
Media/Press Inquiries
Email: pr@devacurl.com
International Inquiries
Email: international@devacurl.com
Academy Education + Training Inquiries
Email: academyEDU@devacurl.com
Deva Concepts LLC (DBA: DevaCurl) is a NY based company. All pricing is reflected in USD and international orders will be converted by your Credit provider based on the daily exchange rate.
shopping & online account
Click on the on the Account icon in the upper right corner of our website or go to this link: https://www.devacurl.com/account/login and click on the ‘Forgot Your Password?’ link in the lower left hand corner. Follow the directions on the page to reset your password.
We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, PayPal, Google Pay, Apple Pay and Afterpay on DevaCurl.com.
No, we do not require an account on DevaCurl.com in order for you to make a purchase. Instead, you have the option to checkout as a guest. If you do choose to register for free, an account helps to ensure a fast checkout, shipping status updates, and easy access to your order history. You can register for an account here: https://www.devacurl.com/account/login
You can register for an account here: https://www.devacurl.com/account/login
We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. For urgent requests please contact us as soon as possible at customercare@devacurl.com.
Yes, sales tax is applied to orders according to the products purchased and the sales tax laws required by the state in the shipping address.
DevaCurl does not currently sell gift cards online. Stay tuned - we’re working on getting these setup!
We do offer gift cards for salon services. Please call 212-274-8686 (Option #2) for more information.
If your payment has been declined, please verify that the billing address matches the address on record with your issuing bank.
Please take note of any error messages that appeared on the checkout page when your payment was declined and contact our customer care team via Live Chat or email customercare@devacurl.com.
Order confirmation emails are sent out within 30 minutes of order receipt in our systems. Please check your spam/junk folders.
If it has been longer than 30 minutes, please contact our customer care team via Live Chat or email customercare@devacurl.com and we will review your order.
afterpay
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount of $35 applies and you must meet additional eligibility requirements to qualify.
Installments by Afterpay can only be applied to purchases made on devacurl.com website.
Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Check out the Afterpay Payments FAQby visiting: https://help.afterpay.com/hc/en-us/sections/203376123-Payments
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
If you have changed your mind, you can return your Afterpay purchase (if eligible) by mail for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs , terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy
shipping & returns
Currently, Devacurl.com ships Domestically, servicing: US, CA and PR.
Shipping Exceptions apply for Expedited Orders, US Non-Contiguous Orders, CA & PR orders that contain Aerosols.
Generally, our shipping facility cut-off is 1:00PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday.
Orders after 1:00PM EST pickup will be processed the next business day.
Please contact our customer care team with any questions: 212-274-8686.
Due to the evolving COVID-19 situation, it may take us longer to process your order or return. Thanks for your patience! Stay safe.
You can track your order by logging into your account and clicking on the ‘Order History’ link. Then click the order number of the order you would like to track. There will be a ‘Track Order’ link that appears above the list of purchased products that will open a new window with the shipment tracking details.
Please check our shipping estimates chart in the next tab.
If your order falls outside of these noted shipping windows, contact our customer care team via Live Chat or email customercare@devacurl.com and we will review your order.
Destination: Contiguous United States
4-7 business days: Free
2-3 business days: $9.95 USD
1-2 business days: $16.95 USD
*During high volume shopping seasons, expedited (1-3 business days) shipping methods are not available.
Destination: Alaska & Hawaii
3-12 business days: $15 USD
Destination: Puerto Rico
5-12 business days: $50 USD
Destination: Canada
5-12 business days: $15 USD
Destination: Canada NU/NT/YT
8-12 business days: $100 USD
*Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.
Canada: Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). Other restrictions may apply.
We regret that we are unable to ship restricted items to Hawaii and Alaska. Restricted Items include: Aerosols, such as Flexible Hold Hairspray and High Shine. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.
PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations.
We regret that we are unable to ship restricted items by air. Restricted items include: Aerosols, such as Flexible Hold Hairspray and High Shine. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.
We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. If you do choose to have packages delivered to hotels etc. please ensure that the location is aware of the package arrival ahead of time.
returns
Product exchanges are not supported at this time.
If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). Or you can pay for return shipping and receive a refund. Final Sale and Cyber Week items do not follow the above return policy.
Read our full “Satisfaction Guarantee and Returns Process” for more details on how to return your order and receive a refund.
If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized retailers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase.
Read our full “Satisfaction Guarantee and Returns Process” for more details on how to return your order and receive a refund.
satisfaction guarantee
If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). Or you can pay for return shipping and receive a refund.
Refunds for purchases made on DevaCurl.com will be credited to the original credit card used for payment.
Please note that because we are unable to control the quality of DevaCurl products sold by unauthorized sellers, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers.
To return items to DevaCurl, please follow these three easy steps:
(1) Please contact DevaCurl Customer Care via email at customercare@devacurl.com, via phone at (212) 274-8686 or through Live Chat. Please have the information about where and when you purchased your product available.
(2) If your return request is approved, you will receive a return authorization e-mail. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. In either case, please include a copy of your return authorization e-mail in your package.
If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.
(3) Mail your return to:
DevaCurl
Attn: Returns
300 Nixon Lane
Edison, NJ 08837
United States
We advise sending your package using a carrier that can provide tracking and insurance. DevaCurl is not responsible for items lost or damaged in transit.
Your return will be processed promptly upon receipt of the returned product and proof of purchase and we will send you a confirmation via email.
- You must provide an itemized proof of purchase in order for DevaCurl to authorize your return.
- If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States.
- If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.
- Original shipping and handling costs are non-refundable unless you purchased your product from DevaCurl.com and DevaCurl made an error on your outbound shipment.
- You must submit your request within 60 days of purchase.
- Products that are purchased from DevaCurl.com using a “FINAL SALE PROMOTION” are not eligible for the Satisfaction Guarantee or other product exchange.
- If you are returning an item you purchased from DevaCurl.com that qualified for a Gift with Purchase or as part of a Buy 2 Get 1 Free Offer, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.
- The Guarantee is limited to the original, end-user purchaser.
- DevaCurl reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion if a customer is abusing the Satisfaction Guarantee, including if a customer returns heavily used products.
- If we have questions about your return, we will contact you by phone or email.
- Returned merchandise that does not meet the conditions of the Satisfaction Guarantee will be declined and sent back.
- Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. Merchandise credits cannot be returned or redeemed for cash (unless otherwise required by applicable law), transferred to others, reloaded or sold. No fees apply. Merchandise credits will not be replaced or replenished if lost, stolen or used without authorization.
Please allow 2-3 weeks from receipt of your returned product to receive your refund or to issue your merchandise credit. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service. We will notify you via e-mail once your return has been processed.
products & services
It’s in the best interest of curls. These ingredients can be harsh on curls, stripping their natural oils, blocking moisture, or causing buildup that can weigh them down.
Here is a complete "NO" list with other ingredients we don’t use:
No sulfates, silicones, parabens, phthalates, gluten, Coal Tar Dyes, peanut-derived ingredients, Formaldehyde, MIT, paraffin, petrolatum or mineral oil, DEA or TEA, Triclosan, Benzophenone, Dihydroxybenzophenone, Ethylene Glycol, Dipropylene Glycol, Nonolynol, Octoxynol or derivatives, 3-Benzylidene camphor, Talc, Ethyl acrylate, Ethyl methacrylate, Methyl methacrylate, Butyl methacrylate, Hydroxypropyl methacrylate, Tetrahydrofurfuryl methacrylate, Trimethylolpropane trimethacrylate, Aluminum Salts, Benzophenone, Butoxyethanol, Carbon Black Lead, Lead Acetate, Methyl Cellosolve, Methoxyethanol, Methylchloroisothiazolinone, Methylisothiazolinone, Mercury or Mercury Compounds (Thimerisol), Insoluble Plastic Microbeads *applies to rinse off products only, Resorcinol, Toluene, BHA, ETA, Nanoparticles, Polyacrylamide, Acrylamide, or Styrenes.
Yes. Even though some of our products contain wheat-derived ingredients, they have been processed to remove gluten. All of our products have been lab tested and verified to be gluten-free.
Fear not, animal lovers, all DevaCurl products are totally cruelty-free. That means we don’t test any of our products or ingredients on animals (even though, man, we’d pay money to see what a crazy-talented stylist could do with a poodle’s curls). And BTW, any animal-sourced ingredient, say, the beeswax in Set It Free, is produced in a way that doesn’t harm the little critters.
No-Poo = No Lather! This means that the sodium lauryl sulfate was removed from the shampoo. Years ago stylists discovered that sodium lauryl sulfate was super-harsh and that bubbles did not = clean.
DevaCurl created a botanically-infused cleanser with a specific pH level that could cleanse the scalp without stripping follicles. The result was the world’s first conditioning cleanser or “No-Poo Original”.
Read our “What is No-Poo” blog post for more details!
https://www.devacurl.com/blog/what-is-no-poo/
The key difference is that no-poo does not lather and low-poo has a mild lather. Low Poo’s mild lather is derived from a coconut surfactant not from a foaming agent so it’s not drying.
When stylers are applied to soaking wet curls, it helps them lock in the definition and moisture provided by the water.
This revolutionary cutting technique was designed for all natural textures, from wavy to super curly. Hair is sculpted curl-by-curl, while dry, in its natural state.
We’re so glad you’re ready for your first DevaCut! Read our blog post on “How to Prep for your First DevaCut” to get all the details on how to prepare beforehand and what to expect at the salon.
https://www.devacurl.com/blog/prep-first-devacut
This award-winning technique was designed to add gorgeous, light-reflecting highlights to all natural textures. Pintura Highlighting offers the perfect harmony and balance to waves and curls giving brilliance and dimension to beautifully compliment your DevaCut.
As our products are formulated with natural extracts and oils, it is normal over time that there may be a change in some formulas’ color or thickness. This change is a natural process and does not impact product quality, safety, or efficacy in any way.
These sulfate-free formulas will produce little to no lather. You will need to use your fingertips to work the formula on your scalp—scrub it in and scrub it out while rinsing. Your hair will also not have a squeaky-clean feeling – which is perfect for curls because it means they are moisturized.