frequently asked questions

frequently asked questions

 

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DevaCurl® | 75 Spring Street, New York NY 10012 | 212-274-8686


general

Where are DevaCurl products manufactured?

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Does DevaCurl have physical stores?

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Where are DevaCurl products sold?

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How Can I Contact DevaCurl?

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How are DevaCurl products priced?

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shopping & online account

 

shipping & returns

Where does DevaCurl ship?

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When are DevaCurl orders processed?

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How can I track my order?

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What if I haven’t received my order?

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What are shipping estimates/costs?

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What are the terms of the free ground shipping?

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What are the shipping restrictions?

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Does DevaCurl ship to P.O. Boxes?

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Are there any Express (Air Mail) restrictions?

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Can DevaCurl ship to hotels?

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returns

Can I exchange the products in my order?

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What is the return policy?

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Does DevaCurl accept returns from other retailers?

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satisfaction guarantee

What is the satisfaction guarantee?

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What are the guidelines and conditions of the satisfaction guarantee?

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What is the refund processing time?

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products & services

Why do you not use sulfates, parabens, and silicones in your products?

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Are your products that contain wheat proteins or other wheat-derived ingredients gluten-free?

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Does DevaCurl test its products on animals?

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What does “No-Poo” mean?

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What is the difference between “no-poo” and “low poo”?

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Why should styling products be applied to soaking wet curls?

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What is the DevaCut?

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How do I prepare for my first Devacut?

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What is Pintura Highlighting?

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What does it mean if the color of a product starts to change?

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Since No-Poo and Low-Poo are different than traditional shampoo, what will I experience?

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