sergio

I had my first appointment with Sergio today and I got my first DevaCut. Sergio is nice, friendly and has a positive bubbly personality. He cut my hair while we discussed my hair routine. Already having used Deva Curl products for the past 7 months there is very little I need to change about my routine. I really appreciated Sergio taking his time to explain to me the correct use of the products. I am going through a mid length growing out stage and he assured me that my curls are only going to get better as my hair grows out. Sergio is a rockstar!

That's what I say to myself after everytime he does my hair. I've gone to him a few times now already. I first was going to another Deva certified stylist, who used to work at the Devachan salon in Culver City, but after being unable to book an appointment with them I tried Sergio. And I'm so glad that I did! I'm going to keep going to him as long as he's in LA. So please stay in LA Sergio! I can tell by the way that he cuts that he has a lot of experience. I recently had him do pintura highlights and like 6 different colors in my hair. It looks so good and I get so many compliments on it. He's really easy to talk to and we always have great conversations. Their salon is in the heart of the Arts district, a block away from Little Tokyo, and is so beautiful inside. It's very spacious with large windows and a lot of natural light. It just feels very zen when you walk in. Anyway, Sergio is amazing!

Here's the story... I booked an appointment with Sergio online through the curls.la website on 5/18/19 for the Fourth of July. This would have been my third appointment with him. I went to him twice in 2018. I have a vacation planned from 7/5-7/9 and I'm off work on the 4th so that was the only day that worked for me to get my hair done. I do not work or live near the Curls.la salon and it's an hour drive for me to get there, so I had to plan WAY in advance. Pretty much, I planned my whole week around this hair appointment. My appointment was set for 4pm. I thought it was odd that the website advertised the salon as being open on the Fourth of July, however, the day was open in their appointment calendar so... I went ahead and booked an appointment. If you're thinking "duh, no one works on the Fourth of July!" That isn't true. I have known nail and hair stylists/barbers to work on the Fourth of July up until a certain time. You can't always be sure and I wasn't, so, I went on a quest to verify my appointment. And a quest, it truly was. In order to confirm that the salon was open that day but not lose my appointment, I contacted the salon by phone with the number listed for Sergio, however he didn't answer. I sent him a text. He did not respond. I also called Ashley, the other stylist that he works with in the same salon. She did not answer her phone as well, or call me back. Lastly, I sent Sergio a direct message via Instagram, that until this very moment he has not read. There was absolutely no way of contacting this stylist where I can get a response to verify if the stylist was actually working on the Fourth of July or if it was a glitch in the system. Today, 4 business days until my appointment, I get an email from Sergio's assistant Steven saying that they apologize but the salon will not be open on the Fourth of July and would like to reschedule my appointment. Well thanks for letting me know LAST MINUTE that my appointment is canceled!!! I asked them to accommodate me with giving me an appointment on July 3rd later in the afternoon. After several email exchanges explaining myself, my vacation timeframe, the distance of where I live/work and the fact that this was THEIR MISTAKE, they agree to give me an appointment on July 3rd but only at 5 o'clock pm. I told them I wouldn't get there in time because of work and I needed something 6 or later. They said their 6 o'clock slot was already taken and they wouldn't take anything after that. I asked them to make a special adjustment for me this time under the circumstances. They refused and sent me back to the DevaCurl website to find another stylist. I will never again attempt to, or give them my business. If you're looking for a reliable Deva stylist/salon, look elsewhere.

I'd been looking for a stylist who could cut my curly hair without looking at it and picking at it like it was shit. I met Sergio, so sweet and understanding and someone who also has texture to his own hair. I won't go anywhere else. First visit was to correct an awful color job by a so-called "brilliant" colorist and the awful uneven horrendous cut she gave me. With Sergio, I walked out with a big smile on my face. I sent my son to him also and he'll never go anywhere else. Hugs and kisses to Sergio....you are my HERo…..xoxo