kristen

Never have I ever had such bad service that I felt the need to do this (I'll try to keep it as short as possible) Yesterday I had the worst experience @onsitestudioorlando It first started the day before messaging Jarely on Instagram about what I wanted to have done to my hair. I explained I already made an appointment for an all over color but wanted more information on a curl look she had on her page I liked. She told me it was done by washing, applying a curling product and diffusing the hair. So I said that's what I want done. She then preceded to say come in naturally curly state so she could cut my hair. I never said I wanted my hair cut so I kindly explained again: just an all over color, product and diffusion. We decided to move my appointment up to 9:30am, but at 9am the day of my appointment she said she would be 30 minutes late. When I got there she was looking through my hair and said she had to get her manager to know how to color my hair (red flag). The manager came and told me in order to get the color I wanted, I needed to bleach my hair. I said I did not want my hair bleached. She then went into this long spill for me to say again, I did not want to bleach my hair. She left and Jarely said, "I understand because the color I have now damaged my hair, because I bleached it." I liked her hair color but told her I'm ok not getting that because I did not want to bleach it and I'm fine doing the last color I previously had in my hair. I showed her and she said I needed to bleach my hair to get it. And again I had to reiterate I did not want to bleach my hair and didn't have to bleach it to get the last color I had in my hair. She then recommended a "more safe" bleaching technique after which I had to say again, I didn't want any type of bleach in my hair. I told her I'll take any color, it didn't matter as long as she didn't bleach my hair. My main concern was a different color and curls. All of this was a wasted 30 minutes. She then told me I should try to go to the lady I went to before to color my hair and come back to have her do the curls. So I did that. Before I left, I asked how much for just the product and diffusion and she said $55. And I said the receptionist told me $30 and you said $35. She said $55 was for the treatment and I had to explain again I just wanted the @mydevacurl product with the diffusion, no treatment. She said ok that's $35. She then messaged me after I left that If I wrote her and she didn't answer, to just call the salon when I'm headed back. There was no discussion of specific times I should come back so after I finished my color I messaged her the time I could make it back and she said she didn't think she would have time because she had a client that was going to take a few hours. I asked if she could fit me in or if there was someone else that could take me, but by this time I was already on my way. I get there and Jarely and her manager Kristen came back to talk to me to tell me no one could fit me in. I asked why she told me to go to the other lady to get my hair colored if she wasn't going to have time to finish me. She lied and said she never told me that. I would have never left if she didn't tell me to or bothered asking someone last minute to color my hair if she didn't recommend to do so because she didn't know how to color my hair. I asked to wait to see if another client may cancel, and the manager Kristen made a smart remark that I'd be wasting my time and there was nothing else she would say to me. I didn't mind waiting and was very patient and sat reading a magazine. The manager Kristen then came back and said she couldn't allow me to wait and there wouldn't be any opportunity for anyone to fit me in. It was about 3:30 and they didn't close till 8. So for them to tell me there was no chance of a cancelation or an opening to fit me in and to kick me out saying she won't allow me to wait was unfair. The whole situation was bad business. There was no apology for my wasted time, travel, or expense starting a process she never intended to finish. This was for a wedding I was flying out of town for and they had no care of the stress they caused. After Jarely did not know how to color my hair and suggested I should go to someone else, I should have never came back. Horrible experience

As a curly haired girl I can finally walk into a salon without being afraid of someone messing up my classic look. Kristen (and everyone at the salon) is always so kind, patient, understanding and really listens to what you want. She schedules herself with enough time to truly care for each client, I never feel rushed out of the chair. Equally, I have never waited long to be seen by her. On-Site is clean, professional and truly passionate about their work. Thank y'all so much for the peace of mind you have given me!

I found Kristen several years ago because I needed a curly cut expert. My hair was a mess and needed to be shaped properly. Most people do not know how to cut curly hair correctly. Well, Kristen does. She fixed my bad color (my hair was shoe polish black and she shaped my hair to be flattering. I have been her loyal client for years. I will not let anyone else touch my hair. My hair is long with great color and frankly, it looks beautiful. I get compliments all the time. The salon has a cool vibe and I love Kristen's staff. Great place, give them a opportunity to make your hair beautiful!