new wave salon and spa

I have been going to New Wave Salon for over two years for haircuts and style and always deal with Asha. Unfortunately, I went today for my scheduled appointment with Asha but was stunned by Asha’s unprofessional rude reaction and attitude as I was late 15 minutes because of the heavy rain. Asha didn’t even greet me; she literally just starts yelling blaming me for being 15 minutes late, refusing to do my hair because I was late 15 minutes, and almost kicked me out of the salon because I was late 15 minutes. I understand being on time is very important but unfortunately things happen it was a heavy rainy day and it was the first time since I start going to New Wave Salon that I was late for an appointment; actually many times before I have to go and wait for 15-20 minutes because Asha was still working on other clients hair and I didn’t mind waiting for 15-20 minutes as I understand people can have different circumstances. Even when I used to wait for Asha 15-20 minutes, I never reduced her tips, I was always generous in my tips to Asha even when I had to wait for 15-20 minutes. Even if I am late as a client I should be treated politely and with respect not being treated rudely. I ended up leaving the salon without getting my hair done. Asha didn’t care that her client left angry, unhappy, and that she lost my business forever, actually no one of New Wave Salon staff cared that a client was treated rudely, left unhappy, and will never go back to New Wave Salon. I will never go again to New Wave Salon and certainly, I don’t recommend Asha or New Wave Salon to anyone because they don’t have basic customer services manners and don’t respect clients. If you are interested in terrible customer services, rude treatment, and someone to yell at client then Asha should be your stylist and New Wave Salon should be your go to salon.