Customer Care

We are committed to providing you with an experience you feel good about and products that help you love and embrace your curls. If for any reason you had a less than outstanding experience, please let us know. We’ll make it right.

Shipping

Currently, Devacurl.com ships Domestically, servicing: US, CA and PR.

Shipping Exceptions apply for Expedited Orders, US Non-Contiguous Orders, CA & PR orders that contain Aerosols.

Processing

Our Shipping facility cut-off is 1:55PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday.

Orders after 1:55PM EST pickup will be processed the next business day.

Shipping Estimates/Costs

Destination Delivery Time Cost
Contiguous United States 4-7 Business Days Free
2-3 Business Days $9.95 USD
1-2 Business Days $16.95 USD
Alaska & Hawaii 3-12 Business Days $15.00 USD
Puerto Rico 5-12 Business Days $50.00 USD
Canada 5-12 Business Days $15.00 USD
Canada: NU/NT/YT 5-12 Business Days $100.00 USD

Free Ground

Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.

Canada:
Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). Other restrictions may apply.

Shipping Restrictions

We regret that we are unable to ship restricted items to Hawaii and Alaska. Restricted Items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.

Post Office Boxes

PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations.

Express (Air Mail) Restrictions

We regret that we are unable to ship restricted items by air. Restricted items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.

Shipping to Hotels

We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. If you do choose to have packages delivered to hotels etc. please ensure that the location is aware of the package arrival ahead of time.

Satisfaction Guarantee

If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). Or you can pay for return shipping and receive a refund.

Refunds for purchases made on DevaCurl.com will be credited to the original credit card used for payment.

Please note that because we are unable to control the quality of DevaCurl products sold by unauthorized sellers, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

To return items to DevaCurl, please follow these three easy steps:

  1. Please contact DevaCurl Customer Care via email at [email protected], via phone at (212) 274-8686 or through Live Chat. Please have the information about where and when you purchased your product available.

  2. If your return request is approved, you will receive a return authorization e-mail. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. In either case, please include a copy of your return authorization e-mail in your package.

    If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.

  3. Mail your return to:
    DevaCurl
    Attn: Returns
    75 Spring St
    8th Floor
    New York, NY 10012
    United States

  4. We advise sending your package using a carrier that can provide tracking and insurance. DevaCurl is not responsible for items lost or damaged in transit.

    Your return will be processed promptly upon receipt of the returned product and proof of purchase and we will send you a confirmation via email.

    Guarantee Conditions and
    Guidelines

    • You must provide an itemized proof of purchase in order for DevaCurl to authorize your return.
    • If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States.
    • If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.
    • Original shipping and handling costs are non-refundable unless you purchased your product from DevaCurl.com and DevaCurl made an error on your outbound shipment.
    • You must submit your request within 60 days of purchase.
    • Products that are purchased from DevaCurl.com using a “FINAL SALE PROMOTION” are not eligible for the Satisfaction Guarantee or other product exchange.
    • If you are returning an item you purchased from DevaCurl.com that qualified for a Gift with Purchase or as part of a Buy 2 Get 1 Free Offer, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.
    • The Guarantee is limited to the original, end-user purchaser.
    • DevaCurl reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion if a customer is abusing the Satisfaction Guarantee, including if a customer returns heavily used products.
    • If we have questions about your return, we will contact you by phone or email.
    • Returned merchandise that does not meet the conditions of the Satisfaction Guarantee will be declined and sent back.
    • Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. Merchandise credits cannot be returned or redeemed for cash (unless otherwise required by applicable law), transferred to others, reloaded or sold. No fees apply. Merchandise credits will not be replaced or replenished if lost, stolen or used without authorization.

    Refund Processing Time

    Please allow 2-3 weeks from receipt of your returned product to receive your refund or to issue your merchandise credit. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service. We will notify you via e-mail once your return has been processed.

Pricing

Deva Concepts LLC (DBA: DevaCurl) is a NY based company. All pricing is reflected in USD and international orders will be converted by your Credit provider based on the daily exchange rate.

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