Currently, Devacurl.com ships Domestically, servicing: US, CA and PR.
Shipping Exceptions apply for Expedited Orders, US Non-Contiguous Orders, CA & PR orders that contain Aerosols.
Our Shipping facility cut-off is 1:55PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday.
Orders after 1:55PM EST pickup will be processed the next business day.
|Contiguous United States||4-7 Business Days||Free|
|2-3 Business Days||$9.95 USD|
|1-2 Business Days||$16.95 USD|
|Alaska & Hawaii||3-12 Business Days||$15.00 USD|
|Puerto Rico||5-12 Business Days||$50.00 USD|
|Canada||5-12 Business Days||$15.00 USD|
|Canada: NU/NT/YT||5-12 Business Days||$100.00 USD|
Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.
Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). Other restrictions may apply.
We regret that we are unable to ship restricted items to Hawaii and Alaska. Restricted Items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.
PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations.
We regret that we are unable to ship restricted items by air. Restricted items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.
We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. If you do choose to have packages delivered to hotels etc. please ensure that the location is aware of the package arrival ahead of time.
If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). Or you can pay for return shipping and receive a refund.
Refunds for purchases made on DevaCurl.com will be credited to the original credit card used for payment.
Please note that because we are unable to control the quality of DevaCurl products sold by unauthorized sellers, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers.
To return items to DevaCurl, please follow these three easy steps:
Please contact DevaCurl Customer Care via email at [email protected], via phone at (212) 274-8686 or through Live Chat. Please have the information about where and when you purchased your product available.
If your return request is approved, you will receive a return authorization e-mail. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. In either case, please include a copy of your return authorization e-mail in your package.
If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.
Mail your return to:
75 Spring St
New York, NY 10012
We advise sending your package using a carrier that can provide tracking and insurance. DevaCurl is not responsible for items lost or damaged in transit.
Your return will be processed promptly upon receipt of the returned product and proof of purchase and we will send you a confirmation via email.
Please allow 2-3 weeks from receipt of your returned product to receive your refund or to issue your merchandise credit. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service. We will notify you via e-mail once your return has been processed.
Deva Concepts LLC (DBA: DevaCurl) is a NY based company. All pricing is reflected in USD and international orders will be converted by your Credit provider based on the daily exchange rate.