Customer Care

We are committed to providing you with an experience you feel good about and products that help you love and embrace your curls. If for any reason you had a less than outstanding experience, please let us know. We’ll make it right.

Shipping

Currently, Devacurl.com ships Domestically, servicing: US, CA and PR.

Shipping Exceptions apply for Expedited Orders, US Non-Contiguous Orders, CA & PR orders that contain Aerosols.

Processing

Our Shipping facility cut-off is 1:55PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday with tracking codes generated and obtained at midnight EST from origin zip code 63042.

Orders after 1:55PM EST pickup will be processed the next business day.

Shipping Estimates/Costs

DestinationDelivery TimeCost
Contiguous United States3-4 Business DaysFree
2-3 Business Days$9.95 USD
1-2 Business Days$16.95 USD
Alaska & Hawaii3-12 Business Days$15.00 USD
Puerto Rico5-12 Business Days$50.00 USD
Canada5-12 Business Days$15.00 USD
Canada: NU/NT/YT5-12 Business Days$100.00 USD

Free Ground

Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.

During holiday periods/high purchase times (Black Friday/Cyber Monday etc.) when shipping providers can experience a significant increase in package volume, shipping estimates may be greatly increased. If items are needed within a strict timeframe please select an expedited service.

Canada:
Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). Other restrictions may apply.

Shipping Restrictions

We regret that we are unable to ship restricted items to Hawaii and Alaska. Restricted Items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.

Post Office Boxes

PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations.

Express (Air Mail) Restrictions

We regret that we are unable to ship restricted items by air. Restricted items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.

Shipping to Hotels

We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. If you do choose to have packages delivered to hotels etc. please ensure that the location is aware of the package arrival ahead of time.

Returns

Return shipping is free to delivery addresses in the Contiguous United States only, not including Alaska and Hawaii. Original shipping and handling costs are non-refundable unless DevaCurl made an error on your outbound shipment. If you have any questions about your return, please contact Customer Care with your Order Number.

CYBER MONDAY INFLUENCER BUNDLES ARE FINAL SALE.
All six $99 Cyber Monday Influencer Bundles (Alexis, Ayesha, Bianca, Courtney, Felicia and India) are final sale. No returns, exchanges or refunds will be accepted on these items.

United States (Contiguous)

If for any reason you are not satisfied with your purchase, you may return the full order within 60 days of purchase using the link provided in the shipping confirmation email. Return shipping is free to delivery addresses in the Contiguous United States only, not including Alaska and Hawaii. Original shipping and handling costs are non-refundable unless DevaCurl made an error on your outbound shipment. If you have any questions about your return, please contact Customer Care with your Order Number.

Canada, HI, AK & Puerto Rico

If for any reason you are not satisfied with your purchase, you may return the full order within 60 days of original purchase date. The purchaser is responsible for all costs of return shipping. Original shipping and handling costs are non-refundable unless DevaCurl made an error on your outbound shipment. If you have any questions about your return, please contact Customer Care with your Order Number.

Gift with Purchase Returns

If you are returning an item that qualified for a Gift with Purchase or as part of a Buy 2 Get 1 Free Offer, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.

Returns should be sent to the address below:
DEVACURL RETURNS
75 SPRING STREET
FL8 – DEVACURL
NEW YORK
NY 10012

Refund Processing Time

It may take up to 30 days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take an additional seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Care with your Order Number.

Pricing

Deva Concepts LLC (DBA: DevaCurl) is a NY based company. All pricing is reflected in USD and international orders will be converted by your Credit provider based on the daily exchange rate.

Learn More